Schedule a Pickup
![](https://storage.crisp.chat/users/helpdesk/website/7e892f1e5e634400/cfslogo-01-for-crisp_1d0un9.png)
ShipBoss Help Center : Scheduling a Pickup
Scheduling a Pickup Overview.
Scheduling a pickup from the Pickups page
To schedule a carrier pickup for your shipment, head over to the Pickups tab.
![](https://storage.crisp.chat/users/helpdesk/website/7e892f1e5e634400/430899724_1nza1m4.jpg)
Select Schedule Pickup
![](https://storage.crisp.chat/users/helpdesk/website/7e892f1e5e634400/430899760_34dqrk.png)
Select your shipment’s carrier:
![](https://storage.crisp.chat/users/helpdesk/website/7e892f1e5e634400/430899745_1qjkvid.png)
Set your Pickup parameters including, pickup address, contact details, and pickup details.
![](https://storage.crisp.chat/users/helpdesk/website/7e892f1e5e634400/430899754_1buym20.png)
Once you click Submit Pickup you will see a message confirming the pickup was successfully scheduled.
![](https://storage.crisp.chat/users/helpdesk/website/7e892f1e5e634400/430899766_1w81xb3.png)
If you receive an error, try adjusting your pickup window to 4 hours instead of three. If problems still persist, please contact your customer service representative.
Your pickups will appear below with the pickup information as well as the confirmation number.
![](https://storage.crisp.chat/users/helpdesk/website/7e892f1e5e634400/430899739_13xokxh.png)
When necessary, you may cancel a pickup by hitting Cancel Pickup.
![](https://storage.crisp.chat/users/helpdesk/website/7e892f1e5e634400/430899727_7pgje7.jpg)
Scheduling a pickup from the “Ship” page
On the Ship page, after selecting your shipping method, toggle the This shipment requires pickup switch. You will see a message below notifying you that you will be prompted to enter a pickup date and time after confirming your shipment.
![](https://storage.crisp.chat/users/helpdesk/website/7e892f1e5e634400/430899733_1dlssft.jpg)
Once you hit Confirm and Print, your label/s will print and you will be shown a thumbnail sample along with a Pickup date and time submission form.
![](https://storage.crisp.chat/users/helpdesk/website/7e892f1e5e634400/430899730_vvdvev.jpg)
After hitting Submit Pickup you will see a message confirming the pickup was successfully scheduled.
![](https://storage.crisp.chat/users/helpdesk/website/7e892f1e5e634400/430899757_65jem2.png)
You may view your Pickup details in the Pickups tab.
Scheduling a Pickup from the “History” page
You also have the option for setting a pickup for your shipment directly from the History
Navigate to the History tab and you’ll see your shipments in list form.
![](https://storage.crisp.chat/users/helpdesk/website/7e892f1e5e634400/430899721_1x3icvb.png)
To the right of the shipment you wish to set a Pickup for, select “[**Actions**](https://corporatefreight.atlassian.net/wiki/spaces/SHT/pages/430899833/History+Page#Additional-Actions)” to view the dropdown.
![](https://storage.crisp.chat/users/helpdesk/website/7e892f1e5e634400/430899712_12706sy.png)
![](https://storage.crisp.chat/users/helpdesk/website/7e892f1e5e634400/430899709_1kpxdh3.png)
Selecting Create Pickup will bring up the Schedule Pickup dialogue where you may set your Pickup parameters.
![](https://storage.crisp.chat/users/helpdesk/website/7e892f1e5e634400/430899706_si769.png)
Updated on: 09/01/2023
Thank you!