How to File a Claim for a Damaged or Lost Shipment

If your shipment arrived damaged—or never arrived at all—you can file a claim by following the steps below.
We will coordinate with the carrier (UPS, FedEx, or DHL) on your behalf, so please send all claim-related materials directly to us.

Step 1: Send an Email to Customer Support

To initiate a claim, send an email to: CustomerService@corporatefreightsavers.com
Include the tracking number in the subject line. Use a clear subject, for example:

"Claim – Damaged Package [Tracking Number]"
"Claim – Lost Package [Tracking Number]"

Step 2: Provide Required Information and Documentation

In the body of the email, please include or attach:

1. Invoice

A copy of the invoice showing the value of the item(s).

2. Merchandise Description

A detailed description of the product(s): brand, model, color, size, serial number (if applicable), quantity, and, if available, weight.
For lost shipments, include as many specifics as possible to help locate the package.

3. Photos (for Damaged Packages)

Three clear, high-quality photos:

Photo Requirements
The damaged package (exterior) clearly showing any damage.
The damaged item(s) from multiple angles.
The shipping label (with the tracking number visible).
If available, include before-and-after photos to demonstrate the change in condition.
Retain all original packaging and the damaged item at the current location (e.g., recipient’s address or another specified location). The carrier may require an inspection of the package and contents exactly as they were delivered.

4. Current Location of Damaged Package (for Damaged Shipments)

Specify where the package and contents are located (e.g., recipient’s address or a different location).
Note: If the package is not available for inspection as delivered, the claim may be denied.

5. Additional Supporting Evidence

Any correspondence, repair invoices/estimates, or proof of attempts to locate the package (for missing items).
If applicable, include purchase orders (for business shipments) or repair invoices.

* 6. Accepted File Formats

Please attach your documents in one of the following formats: JPG, JPEG, TIF, TIFF, BMP, PDF, DOC, DOCX, or PNG. (File size limit: approximately 1 MB per document)

Step 3: Claim Review and Processing

1. Confirmation

Once we receive your email, we’ll verify that all required details are provided. If anything is missing, we’ll reach out to you.

2. Carrier Submission

We will submit the claim to the appropriate carrier (UPS, FedEx, or DHL) on your behalf. The carrier may contact us for additional details, so please monitor your email and phone for any follow-up.

3. Inspection (for Damaged Packages)

The carrier may require an in-person inspection of the package and damaged contents. It’s essential to keep everything in the same condition as delivered.

4. Processing Time

Claims are typically reviewed within two weeks to one month. We will update you as soon as we receive a response from the carrier.

Additional Carrier-Specific Details

UPS

Required Information: Tracking number, shipping date, detailed package description, receipts/invoices, and purchase orders (if applicable).
Photos: Three photos covering the damaged package (all sides if possible), the damaged contents, and the waybill.
Additional Documentation: Repair invoices (if applicable) and any proof of attempts to locate a missing package.
Timelines: Claims must be filed within 60 days of the scheduled delivery date.

FedEx

Required Information: Tracking/PRO number, shipment details (date, weight, description of contents), and proof of value (invoices or final confirmation screens).
Photos: Images of both internal and external damage.
Additional Documentation: Repair estimates, statements of non-repair, and serial numbers or identifying marks.
Timelines: Domestic claims must be filed within 60 days; international claims within 21 days.

DHL

Required Information: Waybill or shipment number, detailed description of the goods (including weight), and proof of value (purchase or sales invoice).
Photos: Clear images of the damaged goods, internal and external packaging, shipping label, and any filling material.
Additional Documentation: Detailed description of the damage.
Timelines: File a claim within 30 days for damage or 60 days for total loss; claims are typically resolved within 10 working days.

Important Claim Information

Insurance Coverage: If the shipment was not insured, the maximum reimbursement for damages or losses is \$100.
Deadline Awareness: Each carrier has specific filing deadlines; please submit all required materials promptly after discovering damage or loss.
Thorough Documentation: Detailed descriptions and clear photographic evidence significantly increase the likelihood of a successful claim.


If you have any questions or require assistance, please email CustomerService@corporatefreightsavers.com. We’re here to help you through the process. ||

Updated on: 05/02/2025